OurWord

There is nothing technical about this skill. It is not about using high-sounding words. It is about courtesy, respect, and regard for your learners, reflected in how you communicate. The tone of your instructions and body language, among others, goes a long way in making a training session effective. Remembering that we all have been and are learners is not out of place. I say this because trainers often fail to empathize.

 In 2007 I redirected my career, which meant I needed to be trained to be operational on the floor. The OJT (On the Job Trainer) on the second day of the training said, “ Listen chappie I want you to be a seven-year-old who runs to his mamma with questions”.  In other words, be free to ask questions.

The trainer could have addressed me by my name. We were not bosom friends. Respect is the magic word. I am not sure, but the trainer was half my age, and I would have expected to be called by name at least.

The sessions were torturous, and it crossed the threshold when I was told to learn the skills before the manager would come and f… me.

It was not surprising that I requested another trainer.

The organization was of the view that I was overreacting. I stood my ground and was supported by fellow officers that the trainer was abusive. The organization finally gave me another trainer.

So, what was the issue here? The trainer with all the enthusiasm, wanted me to do well but did not have adequate communication skills to enthuse me.

Now if I can re-run that situation.

Trainer: Please be free to ask me questions, as many as you want.

Trainee: Yes, of course, thank you.

Trainer: I suggest revising your procedures before the manager tests you.

Trainee: Sure

How difficult was that?  

It is a simple, devoid of any rhetoric, exchange of words that is respectful of both parties.

Simple clear communications work well.